CWT unveils initial focus of $100 million technology, innovation and product investment plans

CWT, the business-to-business-for-employees (B2B4E) travel management platform, today announced plans for its $100 million investment in the myCWT travel management platform and innovative product offering, as it moves forward with the implementation of its previously announced recapitalization plan. Hinged around people, platform and purpose themes, the 2022 investment plans center on optimizing CWT’s digital-first proposition, achieving traveler experience excellence and providing truly integrated solutions.

The first tranche of investment is allocated towards new capabilities coming to market in the next six months as follows:

  • responsible travel initiatives helping travelers and travel managers achieve more purposeful travel and travel programs – in response to 67% of CWT global customers stating that their company’s sustainability goals are more important since the pandemic.
  • platform connectivity enhancements to ensure a seamless and productive digital experience for travel managers and their travelers – reflective of the increased role technology plays in increasing traveler confidence as they resume traveling.
  • broader content to further expand the breadth of travel choice and trip options – ensuring greater flexibility, to fit evolving travel program needs.

On the back of new features released in the myCWT platform late last year, first fruits of the new investment plan this quarter include the introduction of carbon footprint indicators. Thereafter CWT has an ambitious calendar and cadence of new capabilities, set for delivery throughout the rest of year.

“We are laser-focused on honing our digital-first proposition, delivering integrated solutions that delight travelers and demonstrate experience excellence,” said John Pelant, EVP and Chief Technology Officer. “It gives us the opportunity to accelerate platform development and innovation, while continuing to deliver the most advanced digital products and experience available in corporate travel today.”

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